FAQs

Q: How long after I place an order will it ship, and where does it ship from? 
A: Orders are expected to ship from China within 2 weeks, with delivery taking approximately 15-30 days.

Q: What if I don't like the item or no longer want it? 
A: Within 7 days, if you're not satisfied with your purchase, you can contact customer service to request a return address and initiate a refund. We will process your refund as soon as we receive the returned item.

Q: Are the pearls real? 
A: All our pearl products are natural freshwater pearls.

Q: What should I do if my item is lost or arrives damaged? 
A: Please contact customer service or send an email with your order number. We will process your request within 48 hours of receiving your email.

Q: What if you don't offer my preferred payment method? 
A: If your preferred payment method is not available, please contact us and let us know which payment tool you use. We will respond within 48 hours.

Q:What courier service is used, and can the package be tracked?
A: We use YunExpress, which provides worldwide shipping coverage 

Q: My question isn't listed above. 
    A: Please try contacting customer service or send us an email with your feedback. We want to hear your questions and help resolve them.